Hot Topics Everything you need to know to navigate our site.
1. ORDERING
How can I see the menu for my location?

After you create an account with WT Cafe, click Order and view your location's menus by first selecting the customer you wish to order for, the Location and Drop Off, and the menu and size you wish to order.

Is there a minimum number of meals I have to order?

No minimums, no maximums. Our program is flexible enough that you order as many or as few meals as you like.

What size should I order for my child?

Small is generally appropriate for kids under 4. Medium is great for kids aged 4 to 8. Kids 9-18 may need the large size. Active kids need an extra 200-400 calories per meal, which is the equivalent of one extra entree or 1-2 extra sides per meal.

How do I see the price of the meals?

After you login and update your customer profiles, click Order to see menus, menu items, and pricing.

How do I know what is included in the meals?

After you login and update your customer profiles, click Order and view the meal description right on the order screen. Example: Your Meal includes: 1 Entree + 2 Sides + 1 Drink. If there is no description, that is because you are ordering from an a la carte menu where everything has an a la carte price.

How far in advance do I have to order?

As long as we receive your order by 8am, your order will be delivered on that day. We know how busy you are and it is our goal to be the most convenient and most delicious food solution available.

How do I place an order?

After you login and update your customer profiles, click Order. Make sure you have the right customer, location, menu, and size selected before you begin ordering.

How do I know my order was placed successfully?

You will receive a confirmation email with every transaction at WT Cafe. If you placed an order but did not receive a confirmation email, please let us know. You can also view your paid orders by going to My Account / View and Edit Orders and click on the calendar day you want to view. Details of each order can be seen by clicking on the eye icon.

How do I edit my order?

After you login and update your customer profiles, go to My Account / View and Edit Orders and click on the calendar day you wish to edit. Once the order appears, click on the pencil icon to edit your order. If the pencil icon is not visible, you have passed the editing cutoff.

How do I cancel my order?

You can cancel your order anytime before 8am the day of service. Go to My Account / View and Edit Orders and click on the calendar day you want to cancel. Once the order appears, click on the X icon to cancel your order. If the X icon is not visible, you have passed the cancellation cutoff. You can cancel your order by 8am the day of service and a full credit is placed into your prepaid account.

Are nutrition and ingredients lists available?

At WT Cafe, we believe in full transparency. We are proud of our fresh, wholesome ingredients and proudly display our nutrition on our ordering screen. Just click on the menu item for more detail. If you need an exact ingredient list, please contact us.

Can I order additional snacks and/or drinks?

Yes, for most partner locations we offer both full meals and a la carte items so it's easy for you to order what you want. On occasion, locations may require menu restrictions that limit the types and quantities of menu items available.

Can I request substitutions?

Unfortunately, we cannot accommodate substitutions. Please forward your menu suggestions to us via email in Help Center / Email Support so that we may consider them.

2. CUSTOMER PROFILES
How can I view my orders?

Go to My Account / Order History / View and Edit Orders. From the monthly calendar view, you can click on the day's orders you want to view. Click the eye icon to see order details.

How can I add or edit a customer on my account?

You can add customers and customer profiles to your account at My Account / Customer Profiles / Add Profile. You can add as many customers to your account as you like. You can edit existing customers by going to My Account / Customer Profiles / Manage Profiles.

How do I deactivate a customer on my account?

You can deactivate customers by going to My Account / Customer Profiles / Manage Profiles and clicking Deactivate by the customer name. You can activate Inactive Customers at any time by clicking on the Inactive Customer button and clicking Activate.

How do I add or edit my delivery or dining location?

You can add or edit your location by going to My Account / Customer Profiles / Manage Profiles / Locations. Here you can also delete a location from your profile. NOTE: Adding or editing a location does not change existing orders. Existing orders are already assigned to the location at the time of the order. If you want existing orders to be assigned to the new location, you will need to delete and re-order.

Can I have more than one location per customer?

Yes, you can add as many locations per customer as you want. We want you to enjoy our fresh, delicious food in as many places as possible! You can do this by going to My Account / Customer Profiles / Manage Profiles / Locations and clicking +Add New Location.

What are Favorites and how do I use them?

Favorites are a great way to simplify ordering. Once selected, Favorites display as a heart symbol on the ordering screen. That way, you always know what is a favorite meal. Favorites also are a great way to customize Meal Plans. It only take a few minutes to set your Favorites, just go to My Account / Customer Profiles / Manage Profiles / Favorites and click ADD next to every Favorite you would like to add to your customer account.

How do I filter the menu for food allergies?

You can create an allergy profile under My Account / Customer Profiles / Manage Profile / Preferences. Here you can select from a variety of allergy tags, including the 8 most common allergens. Here you can also select other dietary filters for your menu, such as Vegetarian, Kosher Style, Athlete, and Top 10 Kid Favorite.

How do I select a default drink and size for my orders?

You can select a default size and drink for your orders by going to My Account / Customer Profiles / Manage Profiles / Preferences. Defaults are automatically applied each time they are on the menu.

Can I get a printable PDF of my orders?

Yes, you can download a PDF of your orders by going to My Account / Order History / View and Edit Orders. You will see a monthly calendar view and a Download PDF button. Just click on this button to download a PDF of the month's orders. You can also navigate to future months' orders and download those too.

How can I get a calendar feed of my orders to my online calendar?

It's easy to receive an automated feed of orders to your online calendar of choice. Just go to My Account / Customer Profiles / Manage Profiles and click the Calendar Feed button next to the desired customer. Copy and paste the URL into your online calendar and the orders will automatically populate on your online calendar.

3. MEAL PLANS
How do I set up a Meal Plan?

If your menu is eligible for meal plans, you will see a Create Meal Plan button at the top right of the order screen. Once you click Create Meal Plan, you will be taken to the Meal Plan section where you can name your Meal Plan, set service days, customize your Meal Plan menu, and pay for the first month of your Meal Plan.

How do I customize my Meal Plan menu?

There are 3 ways you can customize your Meal Plan menu. First, you can allow our Chef to choose menu items for you (Chef's Choice). Second, you can select your favorite menu items (Favorites) to add those Favorites to your Meal Plan automatically on the days they are on the menu. You can assign Favorites by going to My Account / Customer Profiles / Manage Profile / Preferences. Third, you can choose both. With Both, our system ensures you have an order every service day by first selecting alternating menu items from your Favorites. If no Favorites are available on the menu for a particular day, a Chef's Choice item will be given.

Can I edit or cancel my Meal Plan?

Yes, you can edit or cancel your Meal Plan at any time by going to My Account / Customer Profiles / Manage Profiles. Click My Meal Plans next to the desired customer, and edit or cancel your Meal Plan.

How does billing work for Meal Plans?

Billing for meal plans is on a monthly basis. On the 20th of every month, you will receive an email confirming your next month's Meal Plan orders, and then five (5) days later your default payment method will be charged for the price of the next month's Meal Plan.

4. PAYMENT INFO
How do I pay for my order?

You can pay for your order by clicking on the shopping cart icon, which will take you to a screen where you can view your Payment Summary, Order Summary, and Order Details. Click Pay Now to finalize your order.

How can I redeem a coupon?

You can redeem a coupon by clicking on the shopping cart icon, which will take you to Payment Summary, Order Summary, and Order Details. Click on Order Summary and input the coupon code. Here you can apply the coupon code, then click Pay Now to finalize your order.

Are there any other charges added to my order?

The only other possible charge is a Rush Fee. Our Rush Fee is applied to any orders made after our Rush Begins cutoff and before our Ordering Ends cutoff. This fee varies by product line, by menu, and by location. You will be notified of the fee by a pink banner at the top of the order screen.

How do I add payment methods to my account?

You can add saved payment methods to your account by going to My Account / Payment Info / ACH and Credit Card and clicking + Add Payment Methods. You will need to input payment details and click Save Changes. You can make any saved payment methods your payment default.

Can I add more than one payment method to my account?

Yes, you can add as many payment methods to your account as you like. Follow the same steps outlined in the previous question.

How can I delete a saved payment method?

If you wish to delete a saved payment method, you will need to contact WT Cafe. You can do this by going to My Account / Help Center / Email Support.

How do I fund my prepaid account?

You can fund your prepaid account by going to My Account / Payment Info / Prepaid Account. Insert the amount you wish to add to your prepaid account and click Load Up Account. Sign up for Auto-Reload and be assured you always have funds available.

5. MY ACCOUNT
How do I change my login email?

Customers are unable to edit their login email themselves, but can submit a request to WT Cafe by going to Account Settings / Help Center / Email Support. If you prefer, you can add a new correspondence email to your account in My Account / Edit Account Info.

I forgot my email login. How do I retrieve this information?

You can submit an email, chat, or phone request to WT Cafe and retrieve your login email.

I forgot my password. How do I retrieve this information?

You can request a password reset by clicking Forgot Password at the entry page of our online ordering system. You can also submit a request to WT Cafe via email, chat, or phone and a temporary password will be sent to your login email.

How do I change my password?

If you know your existing password, and just want to change it then you can change your password by going to My Account / Edit Account Info. If you forgot your password, you will need to follow the steps outlined in the previous question.

How do I edit my email subscriptions from WT Cafe?

You can add, edit, or delete your email subscriptions in My Account / Edit Account Info.

Who do I contact for customer service?

You can submit an inquiry via email by going to My Account / Help Center / Email Support. If available, you can also submit a chat request in the lower right hand corner of your screen. You can contact WT Cafe by phone by visiting your local WT Cafe website at wtcafe.com and selecting your area, then Contact.